Frequently Asked Questions
Do I have to complete the Security Deposit form?
Yes you do. We are contractually obliged to the property owners to have a security deposit from each guest booking prior to issuing keys. If you are unable to provide credit card details for this security deposit form please contact our office to discuss other options for providing $500 security for your stay.
Do I need to bring my own linen?
Yes, linen is not provided at our holiday homes. You will find pillows, doonas with doona covers, and mattress protectors for all the beds, but you will need to bring your own sheets, pillowcases, teacloths, bathmat and towels. If you don’t want to bring your own linen you can hire linen locally from The Laundry, details provided in your reservation email. If you need assistance with collection of hired linen and making up of beds let us know and we will arrange a quote from the regular cleaner of your holiday home to provide this service for you.
How do I find out the bedding configuration for my holiday home?
The bedding configuration for all our properties can be found on our Holidays website, just search for your holiday home by name or address or click on the link in your confirmation email
Where is the Raine & Horne Office?
We are easy to find because we are at Yamba's shopping centre, Yamba Shopping Fair on Treelands Drive. Our office is on the left of the main entrance to the shopping centre.
What are the Raine & Horne office hours?
We are open 8.30am to 5pm Monday to Friday, and 8.30am to 12pm on Saturdays
I’m arriving after hours, how do I collect my keys?
We have a key safe for guests arriving outside office hours, and you will receive details in your confirmation email (sent once your holiday is paid for in full) on how to access this safe to collect your guest envelope
Why can’t I check in until 2pm?
Our holiday homes are frequently booked back to back with guests checking out at 10am on the morning that you arrive. Having a four hour gap between their departure and your arrival allows the cleaners the opportunity to prepare the holiday home for your arrival.
Will my keys have the property address on them?
Definitely not! Your key ring will have an identifying number for our reference, but will not have the address of the property for security reasons. Your holiday property address is given in all your emails from us, in your welcome letter and on your property map.
What is the story with the bins in Yamba?
Clarence Valley Council operates a waste management system that is likely to be different to what you are familiar with. We provide full instructions in your guest envelope and in your holiday home so please read these carefully. The basics are as follows:
GREEN BIN - ALL FOOD AND ORGANIC WASTE. COLLECTED EVERY WEEK (Tip from Sue - freeze your Yamba prawn shells and put them into the bin just before it is due for collection)
YELLOW BIN - RECYCLING OF GLASS PLASTICS AND METALS. COLLECTED ALTERNATE WEEKS
RED BIN - THE BIN OF LAST RESORT. COLLECTED ALTERNATE WEEKS
Does Yamba have any restaurants?
Absolutely! We have a wide selection of cuisines available with fine dining, family restaurants, cafes and take away options available to you during your holiday. Just head to our 'Where to Eat' page for more information
Is there a patrolled beach?
Yamba has 11 beaches, with Yamba Surf Life Saving Club based at Main Beach. Take a look at our Beaches page to find the right beach for your planned activities. If you are at Main Beach why not explore the Surf Life Savers club and explore the history of their activities over the last century?
What might be deducted from my Security deposit?
If you leave your holiday property clean and undamaged nothing will be deducted from your security deposit at all. However, if a guest leaves the property excessively dirty the invoice from the cleaner for the additional hours of cleaning will be charged to the guest. Fees for emptying and cleaning council bins may be charged to the guest if they have placed food waste into the wrong bin or overfilled the bins (food goes in the GREEN bin which is emptied weekly). Replacement of broken items, cleaning of carpets/upholstery due to spills, cost of repair of damage to walls, doors, floors or fixtures are all recoverable from the Security Deposit.